Privacy Policy

Information we collect

When you submit an enquiry through this website, we may collect information you choose to provide, including:

• your name
• organisation or company
• email address
• phone number
• site location
• facility type
• service required
• details of your enquiry

How we use your information

We use the information you provide to:

• respond to your enquiry
• understand the service you are interested in
• communicate with you about your request

This website does not maintain a customer or enquiry database.

How enquiries are delivered

Website enquiries are processed through our website server and a transactional email service and are then delivered to Ongrade’s business email account.

Our current transactional email provider is Zoho ZeptoMail.

These service providers may process information using infrastructure located outside Australia.

Storage and security

The website itself does not retain a permanent copy of submitted enquiries.

Enquiries received by Ongrade may remain in the business email system in accordance with the normal operation and settings of that service.

The website uses reasonable technical measures designed to protect enquiry submissions, including encrypted HTTPS connections, server-side validation and anti-spam controls.

Operational website logs are designed not to record the contents of enquiries or submitted names, email addresses, phone numbers or enquiry messages.

Cookies and analytics

This website uses Google Analytics 4, a web analytics service provided by Google, to understand website traffic and how the site is used.

Google Analytics may use cookies or similar browser identifiers. The information it collects can include the pages viewed, approximate location, device and browser information, and how visitors interact with the site.

We do not intentionally send enquiry contents, names, email addresses, phone numbers or other form details to Google Analytics.

Google processes Analytics data under its own terms and privacy practices.

To learn more about how Google uses data from sites and apps that use its services, see How Google uses information from sites or apps that use our services (opens in a new tab).

At present, this website does not use advertising or remarketing technologies.

Access or correction

If you would like to ask about personal information you have provided through this website, or request that information be corrected, please contact Ongrade through the website contact form.

Changes to this policy

We may update this Privacy Policy if the website, our service providers or our information-handling practices change.